Design Group (“we”, “us”, “our”) refers to the collection of companies that are owned by the Design Group. Trading as the following businesses; 

The trustee for The Design Sheet Metal Unit Trust 

Trading as “Design Sheetmetal  Pty Ltd” (ABN 15 242 636 003)

The trustee for The Designer Panel Systems Unit Trust

Trading as “Designer Panel Systems Pty Ltd” (ABN 90 122 018 283)

Form2000 Sheetmetal Pty Ltd

Trading as “Form2000” (ABN 43 067 918 987)

The Trustee for Britannia Metal Unit Trust

Trading as “Britannia Metal Industries” (ABN 24 815 806 828)

• Design Group’s companies offer a full and extensive range of manufacturing and supply services within the Sheet Metal Industry. This Privacy Policy provides you with general information about how we, as the collective brands and companies within Design Group and associated businesses and entities, manage your personal information that may be required to fulfil our obligations to you. We are committed to respecting your right to privacy and protecting all your personal information. As an Australian based business bound by the Privacy Act 1988, we will always endeavour to ensure that all executives, employees and subcontractors are aware of and thoroughly understand the provisions stated within the Privacy Act 1988 and our obligations to you regarding these rights. 
  

• The type of information that we will collect from you will be dependent on the circumstances to which the information was collected and for what purpose. This may include but is not limited to the following: Full Legal Name, Date of Birth, Contact Details (Current/Previous residential and postal address, telephone numbers, email address), Current and previous occupations and information that may be required for recruitment purposes including but not limited to evidence of qualifications, legal documents, Details of shareholdings, Bank account and credit card details, Information on prior dealings that you may have had with another company within Design Group or one of our suppliers, Statistical information on the use of our websites such as date and time of visits, frequency, heat mapping and IP address.
  

• The way in which we collect sensitive information varies from the below: Websites, Enquiries over the phone and online, Social Media, Advertisements and competitions, Referrals, Orders and quotes for products and services, Customer Services, Complaints handling, Recruitment, Credit checks and Assessments, Research and Surveys, Debt recovery.

• The information that we collect may be used to produce and fulfil orders and services, notifications of changes in business and products, recruitment, complaints, credit checks, debt recovery actions, workers compensation and Fair Work provisions. Moreover, this information may be used by any external agencies that may be handling our IT or UX aspects of the business, including but not limited to website design and handling, marketing and reporting.

• Due to the nature of our business, information may be collected and processed at one of our facilities located in India for fulfilment and accounts purposes. In addition, our customers’ information may also be given to trusted partners, couriers, and suppliers to execute and fulfil your requests and orders for our products and services. 

• In most instances, if incorrect information is given to us, we may not be able to perform, carry out or execute the required actions in order to fulfil your requests.

• Contact information such as an email address or phone number may be used to send out marketing materials such as promotions, offers, announcements and industry information. If at any given time you decide that you no longer want to receive such information, you may contact us directly at hello@designsm.com.au or select unsubscribe on our material to be removed from the waiting list. 

• Cookie technology may be present in some of our websites from time to time. These are tiny pieces of information stored on your devices to elevate your site experience and provide useful analytics for your future experiences. If you do not wish for this to happen, your browser has an option that will force it to refuse all cookies.

•  If you want a copy of the information that we have or want to change or remove any details – please send your request to hello@designsm.com.au. If, for any reason, you have a concern or complaint regarding how your information is handled, you may lodge a complaint or make an inquiry to the aforementioned email address. Generally, these types of processes will take approximately 30 days. However, in the case where we have done everything possible in our power to help alleviate the issue, and you are yet to feel satisfied, you may make a complaint to The Office of the Victorian Information Commissioner (OVIC).

•  We reserve the right to amend or change anything on this policy at any given time. However, if your information was collected during the policy’s change, we would ensure that you are notified within a timely manner. Therefore, we recommend keeping a copy of this notification should you receive one.

• This Privacy Policy highlights how Design Group and its affiliated companies and brands handle sensitive information. By Submitting a form or entering details when this is present, you confirm that you accept this document. If you have any further questions, please send an email to hello@designsm.com.au.